I placed my order online at www.parkwayjars.com/store :

If you placed your order online at Parkway Plastics' new online "One Stop Jar Shop" www.parkwayjars.com/shop/ we will notify you automatically as your order's status changes.

To check up on the status of your order anytime simply click on the following link:

store/cart.php

and then log in by typing in your user name and password in the "Authentication" box on the right hand side. Once you have logged into your account, simply choose "Orders History" from the "My Cart" box just above the "Authentication" box on the right. Then hit "Search" from the window that appears.

I placed my order via fax or email :

We recommend that you place all of your orders online at our new online store www.parkwayjars.com/store. By placing your order online not only will you bypass the whole order acknowledgment process, but you will also receive automatic updates as your web orders status changes. However in the case that you have submitted your order via fax or email, please don't hesitate to email us at sales@parkwayjars.com or call us at (732) 752-3663 x 113 and we will be happy to check your order status for you.

 

We will be happy to email automatically with a tracking number or PRO# once your order has shipped. If you place your order online at our new online web store www.parkwayjars.com/shop/ we will also notify you as your order's status changes.

To check up on the status of your order anytime simply click on the following link:

store/cart.php

and then log in by typing in your user name and password in the "Authentication" box on the right hand side. Once you have logged into your account, simply choose "Orders History" from the "My Cart" box just above the "Authentication" box on the right. Then hit "Search" from the window that appears.

Please use the new online product search one the right hand side in conjunction with our new Online "One-Stop Jar Shop" to generate real-time price quotations on ALL stock items, find our current inventory and stock, request samples and drawings an even place your orders.

We always try to accommodate our customers to the best of our ability whenever possible. We do not however “hold” or "guarantee" inventory for future shipping dates. Operating on a first come first serve basis allows us to be flexible for our customers. Because of that, if you specify a future shipping date for an item that is currently in stock, please be advised that it may not be in stock at your requested future shipping date. To minimize the chances of this happening please return all outstanding order acknowledgements to your customer service rep as possible and follow-up with us regularly if and when inventory levels become a concern. Out of Stock items usually take between 1-3 weeks to ship complete. Again, please feel free to contact us at sales@parkwayjars.com or call us at (732) 752-3636 x 112 if you have any questions.

I placed my order online at www.parkwayjars.com/store :

When you place your order online we ask that you verify your order several times to make sure that your order is complete and accurate. As soon as you press submit your order is considered firm and we will go ahead and start processing your order. Web orders will NOT be acknowledged via fax so please notify us ASAP if there is a problem. Otherwise items that are in stock will usually ship within 2-3 days from the day that the order is placed online. This includes all next day requests.

I placed my order via fax or email :

We try to acknowledge all faxed orders within 24 hours of receipt via fax. If you do not receive an acknowledgement within that time frame, please contact our customer service department immediately at sales@parkwayjars.com as there may have been a error in transmission.

Once you receive our Order Acknowledgement please verify it for accuracy. You are the final QC. If the Order Acknowledgement is correct and you agree to the terms, please sign it and fax it back to us so at (732) 752-2192 that we can go ahead and process your order. If the acknowledgement is not correct, or you would like to make and changes, please make any/all necessary changes on the Order Acknowledgment form and fax it back to us. We will then produce a new acknowledgement which incorporates the changes for you to sign. Once again, if everything is correct, please sign it and fax it back to us at (732) 752-2192.

Once we have your signed acknowledgement in house, we will consider the order firm and will being to process it. From that point on any changes or cancellations will be subject to our approval, as there may be charges involved.

Please do not return any items without a RGA#. No cancellations are effective until we issue a Cancellation Number.

Lead-times: Items in stock are usually shipped 2-3 days from date PPI receives back a signed approved order acknowledgement form. This includes “NEXT DAY’ requests. Popular Items that are not in stock are usually shipped within 3 weeks.

If the customer is in NJ or CA and they have a tax resale number, we will not charge sales tax, if they submit an ST3 form (NJ) or Tax resale form (CA). Customer pick-ups from firms outside of New Jersey must present a NJ-ST3NR form or they will be charged Sales Tax.

If you plan on paying for your order by check, a copy the order acknowledgement and freight cost estimate, if needed, will be sent to you showing the cost of the merchandise, freight, and sales tax, if required and the total prepayment amount required. Upon receipt of your check, your order will be held 14 work days pending clearance. However, you may pay by money order or cashier’s (bank) check and upon receipt your order will be released immediately.

We accept Master Card, Visa, American Express and Discover via our online web store www.parkwayjars.com/store. Credit Card orders can no longer be accepted via the fax.

If you would like to establish credit terms you will need to complete a credit application. A credit application can be downloaded from our website by visiting the following link:

creditapps.php

Be advised that establishing credit may take at least 2 weeks, depending on how quickly we get responses from your references and credit is not guaranteed. For immediate processing, please submit and prepay for your order at www.parkwayjars.com/store .

No, Parkway does not ship on a C.O.D. basis.

Samples and partial cases are available for a nominal fee from our website www.parkwayjars.com/shop. To request samples, simply choose "Samples" from the category menu on the left-hand side of the screen and then use the internal links that appear to navigate to the samples you are looking for. Our website has the pictures, descriptions and measurements of all of the items that we sell however if you still feel that you need some help in selecting a particular size, please feel free to call customer service at (732) 752-3636 x 113 and we will be more than happy to assist you.

You must send us the order in writing (FAX is fine).
The order must include a Purchase Order Number, a Bill To address and a Physical Ship To address (no PO Boxes). It must state “FOB FACTORY”; payment terms, and give us firm shipping instructions (Truck, UPS or your pick-up. Charges prepaid or collect or Third Party). It must state whether to ship A.S.A.P. or at a specific future date (please note that we will not hold stock for future shipping dates. An item in stock now may be out of stock at a future date). It must include Item description (style, size, material, and color), the total number of pieces based on full box count (otherwise we will always round up to the next whole number of boxes). Any special markings on paperwork or boxes is limited to small numbers due to lack of space. If shipping UPS collect or fed express we need specific type of shipping method, Account number if it is collect or third party, if 3rd party we need an address to where the bill gets sent. On Carrier 3rd party we need the address the freight bill gets sent to.

On Customer pickups, we need the telephone number and name we should call when order is ready for pickup. When we advise you that the order is ready for pick-up, you must call our shipping department 24 hours in advance of at (732) 752-3636 ext. 129. When calling, you will get a recording, Leave your company name, your PO number, Parkway’s order number (found on your order acknowledgement), and the time you are going to be picking up (this must be between 12:30 and 5:00pm and you must give us at least 24 hours notice). As there is no receptionist in our shipping department, we will call you only if there is a problem, otherwise, provided you have given us enough advance notice, just show up at the time you specified.